
Avaya T2 Engineer
Inpiredge IT Solutions
Avaya ACSS certification
Needs to have clear, concise communication skills, both written and verbally, must speak slowly and
clearly
Needs to be able to answer incoming calls from customers and create tickets, assist with requests, be
able to call third party vendors to open tickets and manage from creation to completion
Needs to be able to follow multiple different processes depending on the circumstances
Avaya Communication Manager including G650 – Triage alarms, Troubleshooting breakfix issues and
simple/complex MAC
Avaya Media Gateways: G430, G450, G700, G350 – Triage alarms, troubleshooting breakfix issues
System Manager/Session Manager (SIP) – Triage alarms, Troubleshooting breakfix issues including SIP
and simple/complex MAC
AES – Triage alarms, Troubleshooting breakfix issues
Avaya SBC – Triage alarms, Troubleshooting breakfix issues
CMS – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
Avaya One X Agent/Communicator- Troubleshooting breakfix issues
AVST – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
IX messaging – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
AAM – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
Intuity Audix – Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
MM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
CMM- Triage alarms, Troubleshooting breakfix issues and simple/complex MAC
Utility Servers- Triage alarms, troubleshooting breakfix issues and simple/complex MAC
Avaya Aura Media Server- Triage alarms, troubleshooting breakfix issues
Soft Skills:
Excellent written and oral communication skills
Flexible to work in rotational shifts and week offs
Should be willing to work in team and individual