
Cisco IPT – T2
Inpiredge IT Solutions
Required Skills:
Experience in a Cisco Unified Communications field
Cisco Technology with Enterprise Voice
Extensive knowledge and experience on complete troubleshooting of CUCM
Troubleshooting of Cisco IP Telephony (IPT)
Trouble shooting of Cisco Video Communication Server (VCS)
Trouble shooting of Cisco Unified Contact Center (UCCX)
Trouble shooting of Cisco Call Manager Express (CME)
Trouble shooting of Cisco Unity Connection (CUC)
Trouble shooting of Cisco Express way C & E
Trouble shooting of Cisco Instant Messaging and Presence (IM&P) along with VCS Expressway
Expertise in troubleshooting end-to-end business critical issues – including network services and
components, integrated (with other solutions) video and audio conferences etc
Conduct Design Meetings with other engineers, project managers, vendors, and customers for
upgrade/changes on an on-going basis
Works with business users to determine call flow and call center requirements, solutions,
reporting and systems enhancements
Builds and maintains spread sheets and related discovery documents for call center strategies
Evaluates and recommends new products and concepts for call center activity
Performs preventive maintenance on telephony software applications and hardware, repairs
to telephony system/environment problems
Soft skills:
Good communication skills (Written & Oral)
Flexible to work in the evening/ nights shifts
Individual and team player