
IJP SME Seismic NOC
Inpiredge IT Solutions
Technical Services
Visakhapatnam
Posted 2 years ago
Role : IJP SME Seismic NOC (WORK FROM OFFICE)
Positions : 1
Eligibility:
- Minimum 1-year tenure with Inspiredge.
- No escalations (Client/Internal) in last 6 months.
- Excellent written and oral communication skills.
- Ability to follow customer handling procedures, run books and Routine Business Processes
- Ability to multi-task and prioritize Service Requests based on customer requirements
- No Un-Authorized leaves taken during tenure at IE.
- Good knowledge on all type of OEM’s handled in NOC.
- Good knowledge on Avaya CM and IPO/Cisco Meraki Dashboard/Switches.
- Knowledge on PRIISM/Nectar/RMM/Ticketing tools for NOC would be an added advantage.
Responsibilities:
- Serve as a subject matter expert for the area
- Review process performance on key process indicator and identify and support necessary changes to improve process performance
- Co-ordinate with the training team for conducting assessments and training
- Be part of driving resolution of action plans to address issues identified
- Ability to meet deadlines and flexible to work in shifts
- Take part in periodic coaching/up skilling opportunities on products as identified by client
- Work on Monthly/Weekly reports including presentations for the clients.
- Maintain Daily Work tracker and follow QA guidelines on calls and tickets to keep up with performance metrics
- Engage in Weekly team meetings with On-shore staff and IE Team members to discuss process and technical issues
Last date: 14th July 2023