
Senior Process Specialist
Inpiredge IT Solutions
• Financial analysis knowledge
• Excellent English to enable customer communication (Written and Verbal)
• Ability to handle any customer interaction professional and with a service-oriented attitude
• Reliable and precise work style, even under time pressure
• Excel / PowerPoint Skills. Experience with basic technical skills.
• Experience in software / hardware or telecom industry is a plus
Responsibilities:
• Analyze telecom usage reporting and to create profiling of telecom lines.
• Work on activation, cancellation and swap of connectivity lines.
• Trouble shooting mobile network issues.
• Build and maintain client-facing reports showing telecom opportunities and savings.
• Respond to internal inquiries relating to telecom rate plan analysis and recommendations.
• Provide top quality customer service to clients, vendor and internal teams.
• Develop and own best practices, quality assurance methods, etc.