
Solutions Architect – Extreme Switches T4
Inpiredge IT Solutions
Technical Services
Hyderabad, Remote
Posted 2 years ago
Essential Functions:
- Primarily working with Extreme routers and switches, HPE Aruba and Juniper to a lesser degree
- Be a 3rd level resource for our Tech Support engineers
- Collaborates and Consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast pace and demanding environment
- Follows up with customer contacts to ensure satisfactory resolutions
- Reports findings, tracks progress, and documents customer communication within incident management system
- Manages workload in a manner that meets defined Service Level Agreements
- Develops positive working relationships with internal and external customers
Additional Specific Duties and Responsibilities
- Performs On-call rotation with team members
Required Qualifications
- 7+ years of experience in technical support role
- Must possess excellent oral and written communication skills in English
- Must possess Extreme Networks Certified Specialist Certification
- Heavy experience with Extreme routers and switches (VOSS Required, ERS/EXOS/VSP)
- Strong experience with SPB (Fabric)
- Strong Experience with Extreme XIQ-SE, ExtremeCloudIQ, and Extreme Control
- Strong knowledge of Layer 2, Layer 3 routing protocols VRRP, VXLAN, BGP, OSPF etc.
- Strong knowledge of security protocols and best practices
- RF Experience in Wireless 802.11 a/b/g/n
- Data Center routing and switching experience preferred
- Strong verbal, written and interpersonal communication skills
- Strong account management and customer communication skills
- Ability to work in fast paced, dynamic environment
- Ability to handle multiple priorities and tasks simultaneously with minimal supervision
- Extreme commitment to customer service and enhancing the customer experience
- Excellent computing skills
- Ability to learn and effectively utilize customer support tools/resources
- Demonstrate high standards of conduct and ethics as well as appropriate judgement, independence, and discretion